New season stock can be pre-ordered to avoid disappointment and missing out!
Pre-Order items have the estimated arrival dates on the product description and can be secured by paying in full or with a 20% (non returnable) deposit. Orders can be made online, in store or by phone. As soon as items arrives we will send them out or when balance is paid in full. Pre-orders can be put on payment plan on request, at the time of order.
Products that are available on pre-order will be clearly identified on the product page and on the product description.
Terms & Conditions of our Pre-orders.
When an item is available to purchase on pre-order, you may purchase the product in full or with a 20% deposit. If you wish to pay only 20% of the item total use coupon code PREORDER when the order is placed.
The stock will be held for you and when dispatched from our manufacturer it will be delivered to your chosen delivery address. If there is a balance to pay you will be contacted. The balancing payment must be made with 7 days of being contacted. If payment has not been received you will receive a final reminder via email and if still not paid within another 3 days the items will go back into stock and the deposit will be lost.
If you wish to add a Payment Plan to your pre-order item you can also enter code PLAN at checkout.
The same terms and conditions apply as with the Payment Plans and full payment must be received from DATE OF ORDER.
If for any reason items are not produced and cancelled we will contact you and issue a full refund.
If for any reason the customer cancels a pre-order item before it arrives into stock and wishes a refund there is a cancellation fee of 20% of order total. This is because the items you order are secured especially for you and will no longer be available for others to purchase. We will always do our best to exchange sizes for you when the size you ordered is no longer suitable.
Payment Plan items are non refundable, no refunds will be given. We will give you a credit note to the value of payment you have made.
If the manufacturer decides not to produce a certain style you will be refunded your deposit or if they do not ship that style to us for whatever reason, we will contact you right away and you will also be refunded.
We are not responsible for Pre-Orders/Reserved Items that arrive late due to manufacturer delays. We consider the expected delivery date up through 30 days later than expected to still be "Acceptable & On Schedule".
*PLEASE NOTE* PLEASE PLACE PRE-ORDER ITEMS IN A SEPARATE ORDER TO NORMAL IN STOCK ITEMS. IF PRE ORDERS ARE MIXED WITH STOCK ITEMS IT CAN DELAY YOUR ORDER.
By placing an order you agree to these terms and conditions.
Spread the cost of your items over 6 weeks and receive your items when paid in full. Minimum deposits are 20% per item (deposits are non-refundable).
What to do?
PLEASE DOUBLE CHECK WHAT YOU'VE ORDERED IS CORRECT. ANY WRONG ORDERS WILL HAVE TO BE NOTIFIED WITHIN 24 HOURS OF RECEIVING YOUR INVOICE.
You will then have 6 weeks to pay off the amount due so then we can post out your items.
Terms & Conditions of our Payment Plan.
Items must be paid for within 6 weeks of deposit paid, or you will lose the deposit.
All deposits are non-refundable when you've agreed to the Payment Plan.
Please let us know within 24 hours if any orders are wrong as items could be sold in-store during this time.
We can only exchange if the item your require is available or issue you with a credit on your account. Sorry no refunds on payment plans.
If an item is discounted before you have finished paying for your item, you are still responsible for paying the price at the start of the plan.
You can add extra items to your plan at any time throughout the terms of the plan with a 20% deposit per item. Please contact us if you wish to do this.
If for any reason the customer cancels a plan item and wishes a refund within 6 week of order, a 20% deposit will not be refunded. This is because items will be taken out of stock once a order is placed and will be kept aside for you; prohibiting others in purchasing them.
Although we send out reminders, it your responsibility to ensure that the balance is paid in full in 6 weeks. Failure to do so means you will lose the monies paid and the item will be returned to stock.
How to Pay Further Payments?
By placing an order you agree to these terms and conditions.
Please contact us on 01505 228850 if you have any other questions.
