Privacy Policy

This document sets out the Privacy Policy of Cherry Blossom Children’s Boutique and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;

  • through your use of www.cherryblossomboutique.com

  • by visiting our boutique in Kilmacolm

  • by interacting with our content and/or services or

  • by contacting our Customer Care Team.

 This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.

Please read the following carefully to understand our views and practices regarding your information and how we will treat it.

Please also refer to our Terms and Conditions.

Who are we?

Cherry Blossom Children’s Boutique is the controller and responsible for this Site.

Our registered address is Carmichael Place, 8 Lochwinnoch Road, Kilmacolm PA13 4DT, Scotland. We can be contacted via email at contact@cherryblossomboutique.com or by calling 01505 228850.

Information we collect

By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:

  • Identity and Contact Information includes first name, last name, title, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through your profile builder or to staff within our boutique
  • Financial Information includes bank account and payment card details
  • Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
  • Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
  • Profile Information includes first name, last name, title, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, contact with any member of staff, and any other information you may provide
  • Marketing and Communications Information includes your preferences in receiving marketing from us and your communication preferences – (we will never pass this information onto any third party)
  • Contact History means keeping a record of what you have said to us, for example, over the phone, through a web form, by email, on social media or otherwise

  • Social Information means information collected if you choose to link your social media accounts with us.

 How we collect information about you

You may give us your information by filling in forms on the website or any application or in-store or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • register for an account with us (whether online or in-store);

  • place an order;

  • sign up to our newsletters;

  • register for any loyalty scheme that we offer from time to time;

  • contact our boutique

  • enter a competition, promotion or survey; or

  • give us feedback.

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website. Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site.  No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file.  When used, the cookies are downloaded to your computer automatically.  The cookie is stored on the hard drive, with transferred information.  The data sought by the cookie helps us improve our website and any service offered to you. Your browser has the ability to decline cookies.  This is done by setting your browser options to decline all cookies.  Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Please see our Cookie Policy for further information.

How we use your information

We use your information in the following ways:

Identity & Contact Information

  • to deliver your purchases to you

  • to create and manage your Cherry Blossom account

  • to provide customer care and support, and handle returns

  • for security and to check your identity

  • to provide you with marketing (if you subscribe to our newsletters)

  • to communicate with you

Financial Information

Card transactions via our website are conducted on a secure server. Your card details are kept confidential at all times and we cannot see this information. However there may be times where your payments are given over the phone or via bank transfer.

  • to take payment, and give refunds

  • for fraud prevention and detection

Transaction Information

  • to provide products you order to you

  • to provide customer care and support, and handle returns

 Technical & Usage Information

  • to improve our Site and any Application and set default options for you (such as language and currency)

  • to keep our Site safe and secure

  • to find out what you, and other customers, like

Profile Information

  • to find out what you, and other customers, like

  • to make suggestions and recommendations to you about goods or services that may be of interest to you

  • to manage your participation in any loyalty scheme

Marketing and Communications Information

  • to send you information by email about our products and services (only if you opt into our newsletter)

 Contact History

  • to provide customer care and support

Social Information

  • to enable you to log-in to our Site simply and easily without having to create a separate account

  • to enable you to share products and services if you choose to

Will we share your information with third parties?

Except as expressly set out in this policy we will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.

We will however, share your information with companies that help us fulfill your orders such as payment service providers and delivery companies. We only share the personal details they need to know for their services and we make sure your privacy is respected and protected.

We may pass on the following information to Royal Mail, APC and where applicable subcontractors, affiliates or other third party service providers for the purpose of providing the carriage of goods:

  •  name, delivery address, telephone number, email address and delivery preferences stated by the customer

Your Rights

You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details, in some cases to ask us to limit or stop our use of them and even to delete them.  Where we use your personal information based on your consent, you have the right to change your mind.

To assist us in ensuring that your information is up to date, do let us know if any of your personal details change. You can access, update or correct your personal account details via the “Your account” on our site or by emailing us.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All information you provide to us is stored on our secure servers. For your added security all payment transactions are processed automatically by Sage and we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Marketing

When making a purchase, you are offered the opportunity to sign up to receive special offers and newsletter emails from us. You can also subscribe from the newsletter form at the bottom of our web pages.

We may use your information to send our newsletters in regards to our products and services.

You can stop receiving marketing messages from us at any time. Please email contact@cherryblossomboutique.com to make this request.

Stopping marketing messages will not stop service communications (such as order updates).

How long will we keep your information?

We will keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.

We delete your personal information at your request where possible and we won’t keep it for longer than we should or need to for the provision of a service and for communicating with you.

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We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any further questions about our security and privacy policies, please contact us, we would be happy to help.

Please check back frequently to see any updates or changes to our policy. This Privacy Policy was last updated on 24/05/2018.

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